Having a managed service agreement with an IT company provides several essential services to keep your business online and running smoothly. Here are some of the most common items included in their service:
- Remote Management and Monitoring (RMM): RMM is a proactive service that allows the IT company to remotely monitor and manage your devices, including desktop PCs, laptops, and servers. It involves keeping these devices updated with the latest patches and security fixes. The IT company also monitors server and system health, ensuring that potential issues are identified and addressed before they lead to significant problems.
- Backup and Antivirus: Maintaining a working backup system is crucial for data protection. IT companies regularly check and verify that your backup system is functioning correctly to safeguard against data loss. Additionally, they provide managed endpoint security solutions, including antivirus software, to protect your devices from cybersecurity threats.
- Future-Proofing: A forward-thinking IT company will engage in regular meetings with you to discuss the direction of your business and explore new technologies that can enhance efficiency and transform operations. These meetings may be called account management meetings, IT strategy sessions, or technology road-mapping sessions. The goal is to identify opportunities for improvement and align your technology with your business objectives.
Overall, a managed IT service provider works behind the scenes to ensure your business’s technology is secure, up-to-date, and optimized for efficiency. They help prevent potential issues, respond to incidents promptly, and strategize with you to leverage technology for your business’s success.
